📄 Rise & Shine Auto Detailing – Policies & Terms

🚗 Booking & Service Agreement

By scheduling an appointment or dropping off a vehicle, the customer agrees to all terms below. These terms apply to all services without exception.

🧾 1. Personal Property & Valuables (Strict)

Customers must remove all personal belongings and electronic devices prior to service, including but not limited to:

  • Cash, wallets, and valuables

  • Chargers, cables, accessories

  • Dash cameras, radar detectors

  • OBD2 devices, tuners, trackers

  • Any loose or stored personal items

Rise & Shine Auto Detailing is not responsible for any loss, theft, or damage to personal property left inside the vehicle under any circumstances.

🔌 2. Aftermarket Electronics & OBD2 Devices (Strict No-Touch Policy)

We do not remove, disconnect, inspect, or interact with:

  • OBD2-connected devices

  • Tuners or programmers

  • Tracking devices

  • Any aftermarket or third-party electronics

We assume no responsibility for the presence, condition, function, or loss of such devices.
Any such items left in the vehicle remain solely the customer’s responsibility.

📸 3. Vehicle Condition Documentation

Vehicles may be photographed or recorded before, during, and after service for documentation purposes.

This documentation may be used to:

  • Verify vehicle condition

  • Document the contents of the vehicle

  • Resolve disputes or claims

⚠️ 4. Pre-Existing Damage & Material Risk

We are not liable for:

  • Pre-existing damage

  • Wear, deterioration, or failure of materials

  • Issues that become visible after cleaning

  • Damage to fragile, aged, or previously repaired surfaces

Cleaning may expose or worsen underlying conditions beyond our control.

🧼 5. Service Limitations

All services are cosmetic only. We do not:

  • Perform mechanical or electrical work

  • Diagnose issues

  • Interact with vehicle systems or electronics

⏱️ 6. Service Conditions & Additional Charges

Final pricing may vary based on vehicle condition. Additional charges may apply for:

  • Excessive dirt, pet hair, or contamination

  • Biohazards or hazardous materials

💳 7. Payment & Completion

Payment is due upon completion. Vehicle pickup and/or payment confirms acceptance of services rendered.

📢 8. Claims & Disputes (Very Important Section)

All claims must be reported within 24 hours of service completion.

Claims must be supported by:

  • Clear evidence

  • Proof the issue occurred during service

We are not responsible for:

  • Missing items not documented at intake

  • Items left in the vehicle

  • Claims made without supporting evidence

  • Indirect, incidental, or consequential damages

Liability, if any, is strictly limited to the amount paid for the service performed.

🚫 9. Limitation of Liability

Under no circumstances shall Rise & Shine Auto Detailing be liable for:

  • Loss of personal property

  • Aftermarket devices or electronics

  • Hidden or pre-existing issues

  • Damages exceeding the cost of the service

✔️ 10. Agreement to Terms

By booking or dropping off a vehicle, the customer:

  • Acknowledges responsibility for personal items

  • Agrees to all terms listed above

  • Releases Rise & Shine Auto Detailing from liability as outlined

📸 11. Media Release & Marketing Use

By booking or dropping off a vehicle, the customer grants Rise & Shine Auto Detailing permission to photograph and record the vehicle (including interior and exterior) before, during, and after service.

Customer grants an irrevocable, royalty-free, perpetual license to use this content for:

  • Social media (including TikTok, Instagram, Facebook)

  • Advertising and marketing

  • Website and promotional materials

Content may be edited, formatted, and used for promotional or entertainment purposes.

We do not intentionally display personal identifying information (such as names, addresses, license plates, or documents) without consent.

By agreeing to these terms, the customer waives any right to inspect or approve the final media and releases Rise & Shine Auto Detailing from claims related to the use of such content for lawful marketing purposes.

Content may include commentary, humor, or general descriptions of service value, but will not falsely represent the customer or intentionally mislead in a way that identifies or defames any individual.

📅 12. Cancellation & No-Show Policy

Appointments canceled with less than 24 hours notice will be subject to a $50 cancellation fee.

No-shows (failure to arrive for a scheduled appointment without notice) will also be charged a $50 fee.

This fee helps cover lost time and scheduling availability.

By booking an appointment, the customer agrees to this cancellation policy.